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Terms of service

Last updated November 8, 2026

These terms are between Paivo (“we”) and the business that creates an agency account (“you”). By creating an account or using Paivo, you agree to them. If you accept them for a business, you confirm you’re allowed to bind it.

1. Who Paivo is for

Paivo is for agencies, such as MSPs and consultants, that brand an AI assistant as their own and provide it to their business clients. Your clients and their people use the assistant under your agreement with them, not under these terms. You must be at least 18 and using Paivo for a business.

2. The service

Paivo gives you a console to brand, price and run an assistant for each client, and runs the assistant for them. Paivo is new and changes often. We may add, change or remove features. If we remove something you rely on, we’ll tell you first where we reasonably can.

3. Your account

  • Give us accurate details, and keep them current.
  • Keep access to your email secure, since it’s how you sign in.
  • You’re responsible for what people on your team do in your account.

4. Your clients

You own the relationship with your clients. You’re responsible for:

  • Your agreements with them, your prices, and their first-line support. We don’t support your clients directly.
  • Giving them your own terms and privacy policy that cover the assistant and the data it handles. Our privacy policy describes what we do with that data on your behalf.
  • Having the permission you need before you connect a client’s accounts, such as their email, calendar or files.
  • Making sure your clients follow the acceptable use rules below.

5. Fees and payment

Managed billing

  • You set what each client pays for its plan and top-ups. Clients pay by card into your own Stripe account.
  • The Paivo fee for each plan and top-up, shown on paivo.co and in your console, comes out of each payment. You owe nothing for clients who haven’t paid you.
  • Stripe’s fees, and refunds and disputes with your clients, are handled in your Stripe account. You agree to Stripe’s terms for connected accounts.
  • Credits you buy for your own agency, for console features and internal chats, are paid upfront and aren’t refundable, unless the law requires it.

Self-serve billing

  • We charge your card each month for each active client, at the price shown in your console.
  • AI usage runs on your own OpenRouter key, or a client’s, and OpenRouter bills that account directly.

Both

  • We may change our prices with 30 days’ notice. A change doesn’t affect prices you’ve already agreed with a client.
  • You’re responsible for taxes on what you charge your clients.
  • If a payment to us fails, we may pause the clients it covers until it’s paid.

6. Acceptable use

You and your clients must not use Paivo to:

  • Break the law, or infringe anyone’s rights.
  • Harass, deceive or harm people, or send spam.
  • Create or share sexual content involving minors, or content that promotes violence.
  • Make decisions about people’s health, legal rights, credit or employment without a person reviewing them.
  • Spread malware, attack systems, or try to get around the sandbox, limits or security, or reach other customers’ data.
  • Break the usage policies of the AI model providers you use through Paivo.
  • Resell access to Paivo itself, except as the assistant you provide your clients.

We may remove content or suspend access that breaks these rules. Where we can, we’ll tell you first and give you a chance to fix it.

7. AI output

AI output can be wrong, incomplete or out of date. You and your clients are responsible for checking it before relying on it, and for what you do with it. The assistant writes email drafts for people to check and send.

8. Your data

You and your clients keep all rights to the content you put into Paivo and the output you get from it. You let us host, copy, process and send that content only as needed to run Paivo for you, and as our privacy policy describes. We don’t train AI models on it.

If you send us feedback or ideas, we may use them without owing you anything.

9. Other services

Paivo works with services run by others, such as Stripe, Google, OpenRouter and the MCP servers you connect. Their terms apply to your use of them, and we aren’t responsible for them.

10. Confidentiality

Each of us will keep the other’s non-public business information confidential, and use it only to work together under these terms.

11. Ending

You can stop using Paivo at any time: pause or remove your clients, and ask us to close your account. We may suspend or close your account if you break these terms, don’t pay, or put the service or others at risk. Before closing your account, ask us for a copy of your data. After it closes, we delete your data as our privacy policy describes.

12. No warranty

We work hard to keep Paivo running and secure, but we provide it “as is”. We don’t promise it will be uninterrupted or error-free, and we don’t yet offer an uptime commitment. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a purpose and non-infringement.

13. Limits on liability

To the extent the law allows, neither of us is liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim about Paivo is limited to what you paid us in the 12 months before the claim.

14. Indemnity

You’ll cover our reasonable costs if a claim is brought against us because of your clients’ use of the assistant, your agreements with them, or your breach of these terms.

15. Changes to these terms

We may update these terms. We’ll post the new version here, and email you before a significant change takes effect. If you keep using Paivo after that, you accept the new terms.

16. General

These terms and our privacy policy are the whole agreement between us about Paivo. If part of them can’t be enforced, the rest still applies. Neither of us may transfer them without the other’s consent, except as part of a merger or sale of a business. Not enforcing a right doesn’t waive it.

Contact

Questions about these terms: ani@paivo.co.